"We've worked with the CMI team over the past five years to gather input on everything from our employees' perspectives on our branding, to testing concepts, to measuring the impact of our advertising in the marketplace. They are partners with us and appreciate our relationship."

Buddy Bevil,

Director of Marketing Communications,

Shaw, Inc.

Retention Management

Understanding how to communicate with vulnerable customers and accounts and knowing when to communicate to minimize attrition are valuable management tools. CMI has worked with a variety of companies over the years to provide information that focuses teams on developing strategies to guide retention strategies.

Case Study: Food Service Retention Management